ANALEC ClientManager is a CRM platform that caters specifically to the stock broking and investment banking industries. It seamlessly integrates investment research, sales, trading, and sales-trading divisions at the front end of the client servicing business to deliver a superior client service experience. ClientManager as a CRM platform has pushed the boundaries when it comes to comparisons with traditional CRM-type solutions by delivering to the client service organization the ability to measure profitability of each individual client organization; increasingly relevant to aid efficient resource allocation decisions with the service organization.
A capital markets CRM suite offering arrange of integrated and easy to use client servicing tools that ensure each touch-point of the client servicing relationship – calls, emails, meetings, roadshows, conference, research consumption, client feedback etc. – are not only captured but iteratively feeds the client service process.
Helps your organization fight the classic 80:20 challenge, wherein 20% of your clients are responsible for 80% of your business. The ClientManager CRM optimizes your sales & trading footprint across your clients, on the basis of importance, priorities, and revenue generation potential.
A CRM without user friendly management reporting tools is suboptimal. ANALEC ClientManager CRM offers versatile management reporting tools that are able to meet your regular but also bespoke reporting needs, without delay or tedium; improving quality of decision-making across the organization.
ClientManager CRM delivers proactive and easy to use account management capabilities, thereby ensuring at all times, the client is central to all discussions and activities. In other words, a CRM that is client-centric as opposed to sales-centric.
Unified user interface to list your individual clients, their priorities, their service needs, and any pending tasks against any of them
Individual client lists feeding activity into the Account Management structure to ensure all servicing activities is tracked at both the individual and account level without any manual process
Active management of "To Do items" and related tasks, both that are assigned to other colleagues as well as assigned to the logged in user from the rest of the business
Set minimum standards on service for individual clients (against specific logged in users) and have proactive alerts to ensure fulfillment
Empower account managers like never before to align client service requirements with the service organization
Integrated account planning and budgeting capability to feed business management as well as aid client service team
Total transparency across each account on individuals and their respective roles, and their coverage responsibilities on an account
Real-time maintenance of account service teams, by adding to or removing clients from an individual’s call list
One-touch click-2-dial capability via cloud-based VOIP or via integration with dealer-boards
Integrate with MS Outlook to personalize bulk email delivery; and tracking responses from clients on investment ideas
Powerful drop-box feature to bring in communication from other email systems into the platform and stored against each client profile
All calls and emails logged automatically; no need for tedious logging tasks once a particular activity is executed against a client
Powerful prospecting tool to target specific clients with specific ideas or initiatives based on their responsibilities and work priorities
Tag each client to specific instruments; industries; markets or themes and then design follow up campaigns around such tagged profiles
Simple to use, intuitive workflow, and drag-n-drop capabilities to run and manage roadshow preparations
Ensure the most appropriate clients (in terms of either priorities or interests) are targeted for specific roadshow invitations
Seamlessly integrate Thomson Reuters’ buy-side portfolio holdings and contacts database to feed your roadshow invitation capabilities
Generate itineraries; commit meetings in MS Outlook calendar; incorporate logistics planning; and capture client feedback (on meetings) all within easy reach
One-click ability to generate standardized management reports that are both customizable as well as created as per your requirements
Ensure complete transparency and accountability across the client service organization, via proactive and insightful reporting
Make better resource allocation decisions across the client service organization and ensure your clients get a best-in-class service
Empower account managers and business managers to measure proactively measure performance against revenue generation
Powerful and robust conference management capability that integrates with the underlying client data within the broader client management platform
Manage multiple venues; hotels, logistics and travel planning; including pre and post conference trips and events, all on one platform
Powerful algorithm that in seconds matches clients to their preferred corporates and their availability; and similarly changes managed via the meeting slots auto-generation feature
Drag-n-drop feature across the platform in order, making it intuitive and easy to use
Integrated within ClientManager is the Thomson Reuters’ global buy-side database of 160,000 investment professionals and their funds and portfolio holdings
Intelligently target your clients based on their fund holdings and improve your service relevance exponentially
Integrate with Campaigns, Roadshows and Screening tools within the platform to target as well as widen your clientele
Empower your sales-trading professionals with ready-to-action data points and intelligence and win greater market share
Tag your clients to specific themes, sectors, countries or instrument for maximum impact within minimum tedium
Aggregate client intelligence across markets or specific themes (or instruments) to drive targeted campaigns for maximum impact
Ability to tag clients to positive-negative-neutral tags around tickers, sectors, markets and themes and then track how these preferences evolve over time and drive more relevant service to your clients
Look for inflection points across your client base when it comes to changing sentiments around instruments and ideas; allowing you to sharpen your sales pitch!
Track trading patterns and volume of activities across the client base in order to link such intelligence back to client servicing initiatives
Track trades, commission generation; and link all of that to feed client profitability calculation as well as rank clients on their basis of their service intensity (as a unit of revenue)
Link trade settlements data on the basis of instruments and sectors to the research publication; to gauge the commercial impact of the research product
Gain useful insights on your clients via their trading patterns with your organization, as well as the intelligence held within the Thomson Reuters’ buy-side data set